Week 1 EOC: My Voice

Growing up, I found myself aspiring to be a nurse. When in high school I was pointed down the path of customer service within the hospitality industry and realized, I will only be happy being around other humans. Getting my first job at a fast food place, I was always greeting my customers at the drive through window with a smile and a welcoming voice. After 7 months of a job in this industry I knew my plan was to further my education in the hospitality industry. Instead of laying around and waiting until I turned 18 to get started on a degree, I took the initiative to push myself to graduate a year and a half early, putting myself in place to be done with high school in three and a half years (after skipping a year of junior high) so that I could begin working on a bachelor’s degree—a degree that I will have finished by age 19. As a young culinary and business fanatic, I have pushed myself to my limits. Focusing on hospitality, I work two jobs—retail and fast food—not to support myself, but to show myself that all of my hard work will eventually make for a healthy and livable lifestyle. Putting myself in the situation I am in—working two jobs, volunteering as a coach for a local high school, and going to the Art Institutes full time—I manage to find myself smiling at what I have built myself; A happy life that focuses on my happiness before others. In my industry I learn new content every day that can help me improve myself in more than one way. As I take classes to better myself in my industry, I learn more not only in the culinary industry, but the hospitality industry as a whole.

Week 1 EOC: Amazing Customer Service

In the culinary industry, customer service is one of the most important factors of customer satisfaction. Growing up, I lived in a small town in which all restaurants had the typical "shitty customer service." At age 16 I moved to Las Vegas on my own, and as my restaurant options were limited in my small town, I decided to try something new. The Rivea restaurant on the 64th floor of the Delano located on the south part of he Las Vegas Strip, gave me the best customer service I have had in the 16 years I've been alive. Welcoming staff and an amazing view called for a mouth-watering dining experience. "Customer-focused managers know, however, that a complete assessment of their marketing activities must include more than simply the number of served guests and revenue achieved." With marketing, a restaurant plans to bring in customers that will receive the best customer service the establishment can provide in hopes the customer will return to enjoy the dining experience again.