Week 1 EOC: Amazing Customer Service

In the culinary industry, customer service is one of the most important factors of customer satisfaction. Growing up, I lived in a small town in which all restaurants had the typical "shitty customer service." At age 16 I moved to Las Vegas on my own, and as my restaurant options were limited in my small town, I decided to try something new. The Rivea restaurant on the 64th floor of the Delano located on the south part of he Las Vegas Strip, gave me the best customer service I have had in the 16 years I've been alive. Welcoming staff and an amazing view called for a mouth-watering dining experience. "Customer-focused managers know, however, that a complete assessment of their marketing activities must include more than simply the number of served guests and revenue achieved." With marketing, a restaurant plans to bring in customers that will receive the best customer service the establishment can provide in hopes the customer will return to enjoy the dining experience again.